I have received a download email but am not able to download the software.

With internet browsers and system security, there can be any number of reasons why your computer is preventing you from downloading software from internet. We have provided below a list of possible causes and solutions.

• Browser or System Security
  
• Customers using AOL
  
• Using Google Chrome
  

Solution:

Once you click on the download link, the default internet browser installed on your computer takes over.

Although internet browsers, such as Windows Internet Explorer, Google Chrome, Mozilla Firefox, etc., will have different prompts and actions when you are downloading files from the internet. The solution provided here will be somewhat similar.

In most cases your browser and/or security software will prompt you to accept the download or reject it. The browser's file download security message will also give you an option to 'Save' or 'Save as' (or similar message specific to the browser you are using). Select the action you want and your browser will save the file on your computer, in a location you have specified or in a default location specified in browser settings. These functions are controlled by you and your system and not our web site.

Save the file on your computer where you can find it. Some browsers may give you an option to 'Open' or 'Run' as soon as it has completed the download process. Select 'Open' or 'Run' button. If this option is not provided, go to the location where you have saved the file and open or run it from there.

If you have downloaded a HTML file, right click on that HTML file to open the local menu and select 'Open With' and choose program, select Internet Explorer. This will take you to Andica web page to download.

Customers using AOL 

If you have Links and Images disabled, even when you click to activate links and show images, the link remains disabled in AOL.

When you copy and paste the link to Internet Explorer Address box, AOL will attempt to open the link using the AOL browser add-on into Internet Explorer, but for some reason the web page does not open.

Solution:

The following work around will get the download started without meddling with the AOL settings.

1. Copy and paste the full download link to the Internet Explorer Address bar
   
2. When you get a first message box for file download, 'Save' the download HTML file on your desktop, you may need to select the option 'Save as'.
   
3. Right click on the HTML file saved on your desktop to open the local menu
   
4. On the local menu, select 'Open With' and Choose Program, select Internet Explorer
   
5. Download web page will now open, follow the instructions on that page to download a Setup file.
   

Using Google Chrome

When opening a HTML web page saved locally on your computer, Google Chrome browser does not seem to recognise it correctly as a web page. Chrome may open a blank document with words such as 'Copyright 2002-2010 Google Inc', or opens the web pages as an unreadable document, etc. Google Chrome, Google Add-on for your browser or your browser security is blocking you from opening the web page correctly and downloading the software.

For details on this issue, you can refer to discussion on Google Chrome forum where you can find (at the time of writing) a number of discussions about this issue.

Solution:

Open the download link in Internet explorer.

Disclaimer: Information provided here is given without any obligations and we will not accept any claims or liabilities for any damages as a result of you relying on the information given here, if in doubt you must consult a qualified system engineer. Any web links provided to third party website are for your reference, we do not have any control on the validity and content on those websites. We do not take any responsibility for you using or relying on them. Copyright to contents remains with the owner of that website.