Technical messages while using the software
Requested security protocol is not supported
Symptoms: HMRC have stopped supporting older security methods of TLS 1.0 and TLS 1.1 which were built into Microsoft Windows operating systems. HMRC have upgraded their system that requires computers to have this critical TLS 1.2 security for you to ...
HMRC service issues Constant Polling
When you are submitting returns to HMRC through Andica software, it communicates directly with HMRC (Government Gateway) services to send transactions using a submission protocol defined by the Government Gateway. The submission process starts and ...
"The specified XML cannot be pars" to type 'Integer' is not valid - How can I solve this error?
The 'meta' start tag on line 9 does not match the end tag of 'head'. Line 10, position 3. Conversion from string "The specified XML cannot be pars" to type 'Integer' is not valid. Root element is missing. The message appears when HMRC server is ...
Font 'Arial' does not support style 'Regular'
Symptoms: When using the software you may get a message "Font 'Arial' does not support style 'Regular'" (or a similar message with another font file name) Cause: The message such as "Font 'Arial' does not support style 'Regular'" usually occurs when ...
"File by Internet process cannot access the internet"
A likely cause is that either one or more of the credentials checked by Gateway servers could not be verified hence the Gateway is rejecting the submission attempt. Read full article...
Gateway Authentication Failure Error 1046
When attempting to submit tax returns online using the 'File by Internet' (FBI) feature, a message "Gateway Authentication Failure" appears. Message 'Gateway error 1046 Authentication Failure: The supplied user credentials failed validation for the ...