Anti-virus software that may have been set to the highest level of scan and it scans all activities on your computer - such
as 'file open', 'file save', 'Read', 'Write', etc. may result into Andica data files being momentarily 'locked' by the
anti-virus while Andica software is reading and writing data into its data files. You will need to check and configure
anti-virus or review other processes on your computer that may lock the files.
If you are using AVG security, then this is a known issue caused by AVG on some other software databases as well.
A customer has also had this on Zone Alarm Security. Some (not all) versions and some settings in AVG may be causing this.
A handful of our customers who have come across and reported this error have also confirmed they are using AVG and disabling
AVG (not recommended) has solved the issue.
The solution will be similar for any other anti-virus software that you may be using.
Set the data path for Andica software to be excluded from scanning. Data paths are likely to be as following:
Andica software version 2014 or later:
On Windows 7 and Windows 8.x: 'C:\Users\Public\Documents\Andica\'
On Windows XP: 'C:\Documents and Settings\All Users\Andica\'
Andica Software versions 2013 and earlier:
On all windows OS: 'C:\Andica\'
Also check for this error message in your security software provider's web site for any known issues.
Disabling anti-virus or firewall is not recommended.
If this continues, uninstall and reinstall the software using the software setup file you have downloaded previously, use the activation we have already provided to activate the software.
Disclaimer: Information provided here is given without any obligations and we will not accept any claims or liabilities for any damages as a result
of you relying on the information given here, if in doubt you must consult a qualified system engineer or an expert. Any web links provided to third party
website are for your reference, we do not have any control on the validity and content on those websites. We do not take any responsibility you using or relying on them.
Copyright to contents remains with the owner of that website.